Verint Operations Manager

Location: Hyderabad, Pune, Noida
Experience: 6+
Notice Period: Immediate to 30 Days

Role Overview
The role will be part of a small support team responsible for

BAU/KBR support of Verint Ops Manager , ensuring smooth day‑to‑day operations, incident resolution, stakeholder communication, and support for upgrades and minor enhancements.
Key Responsibilities
Provide

BAU and KBR support

for

Verint Ops Manager

(Verint‑provided solution).
Monitor, analyse, and resolve

incidents and service requests

using

ServiceNow (SNOW) .
Work with management teams to

prioritise incidents and fixes

based on business impact.
Liaise with

business stakeholders

to understand issues and manage

SLA‑based communication .
Provide

technical support for development, testing, and delivery of fixes , following established

change management processes ....