Virtual Customer Success Partner (V-CSP) – Generalist MEE – Barcelona – German speaker

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About The Role

The SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP to our customers. Virtual CSP’s will use a low touch/virtual engagement approach in order to provide an excellent customer experience across a large portfolio of customers (80-100).

The objective of this function will be to optimize the customer onboarding and adoption processes, improve renewal rates, increa...