Opportunity Description
Job Title: Voice Engineer
Contract Length: 12 months
Location: Chester
Working Pattern: 3 days per week in the office
What You’ll Do
- Handling all aspects of core voice services and ensuring seamless operation of our global voice infrastructure.
- Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Centre, and Transport, including managing external carriers.
- Participating in change and problem management reviews to enhance service reliability.
- Collaborating with other support teams to swiftly manage, triage, and resolve issues.
Must-Have Qualifications
- Microsoft 365 Certified: Teams Administrator Associate
- Proven track record in troubleshooting MS Teams issues and managing interoperability with core voice services like Ribbon SBC and Cisco.
- Strong experience in managing service issues related to MS Teams Voice, Cisco Enterp...