VP of Customer Success

Most CS teams get treated like a glorified help desk. This one owns revenue.

This AI-native B2B SaaS company has cracked ABM at enterprise scale. ~$2.5M ARR, growing 2.5x year on year, working with logos across the US and Europe that you'd actually recognise. Product‑market fit? Sorted. The platform works, the customers are real, and there's a mountain of expansion revenue sitting inside the base waiting to be unlocked.

They need a VP of Customer Success who sees that and thinks: That's mine.

This is a foundational hire. You'll work directly with the founders to build CS from first principles into a proper commercial engine. No playbook to inherit. No structure to slot into. Just a clear mandate: own NRR and make it the growth story.

What you'll own:

• Net Revenue Retention across the full customer base, treated like a quota, not a dashboard metric


• Expansion revenue inside enterprise accounts, finding it, bu...