W Insider Coordinator

W INSIDER COORDINATOR

POSITION SUMMARY

As the W Insider Coordinator, you are the architect of the guest journey — orchestrating flawless stays before guests even arrive and verifying they leave with lasting memories. Your world is about preparation, personalization, and follow-up. From arranging amenities and managing VIP preferences to sending pre-arrival emails and post-stay thank-you’s, you’re the behind-the-scenes maestro who makes every guest feel special. While you also connect with guests in the lobby, your main stage is the coordination hub, where details turn into unforgettable experiences.

This role requires high level of innovation and creativity, as well as strong organization and planning skills.

Core Work Activities

Pre-arrival Planning & Guest Communication