Warranty & Customer Care Manager

Warranty & Customer Care Manager

Bay Area — hybrid office / remote (Tues-Thurs onsite, Monday and Fri work from hom)

The company makes beautiful, high-quality buildings — designed, manufactured, and installed by us, end toend. We handle everything so our customers don't have to.

We are looking for a Warranty & Customer Care Manager to design, implement, and operate a best-in-class warranty program from the ground up. This role owns the full post-occupancy customer experience: from the moment keys are handed over through the expiration of all applicable warranty periods. You will build the ticketing infrastructure, establish service workflows, and be the primary advocate for our homeowners when things need attention. You will ensure that warranty claims are received, validated, and closed satisfactorily — including, as needed, incorporating root cause analysis and closed-loop learning to ensure that issues our customers ...