Web Support Specialist

Job Title: Web Platform Support Lead Location : Pune / Mohali / Hyderabad Department : Web Platform Team Direct Manager : Web Platform Owner Job Summary: Mission of Web Platform Support Lead is to strive for service and process excellence for all support matters within Web Platform Team and thus contribute strategical and tactical targets to enhance Group's digital vision and business communication strategy. Responsibilities: Lead a team of Web Platform Support Specialists, which consists of motivating, developing and appraising subordinate employees, planning support operations, recruiting and training new members and managing the team on daily basis. Assure required level of service quality through guidelines and KPIs. Facilitate trainings and webinars to increase digital knowledge for all stakeholders. Resolve escalations reported by various stakeholders served. Contribute to ad-hoc projects and improvements initiatives internally within the Team, but also towards. Own the support p...