WFM Analyst, Contact Center Telecom: Forecasting & Insights

XAD Technologies in Dubai is seeking a Workforce Management (WFM) Analyst. In this role, you will optimize workforce productivity by forecasting demand and creating efficient schedules while monitoring performance metrics across multiple lines of business. You are expected to have a Bachelor's Degree and 3-5 years of experience in Workforce Management, along with advanced skills in Power BI and Excel. The company provides visa and health insurance.
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