WFM Analyst & Team Lead

Hi All,

We are hiring for the below WFM (Workforce Management) roles for Chennai location. Please find the below details about the job description.

Please note that we have multiple opportunities, so please refer the job to your friends/colleagues.

Experience level: 3 to 10years

Work Model: Hybrid

Shift: Night

NICE Dialer Analyst

Job Description:

The NICE Dialer Analyst is a Workforce Management oriented analyst responsible for the end-to-end management, configuration, monitoring, and optimization of outbound and blended dialer campaigns within the NICE platform . This role ensures dialer strategies are aligned with forecasted demand, staffing plans, and client business objectives while maintaining compliance, p...