WFM Capacity Planner: Forecast, Optimize & SLA Focus

A leading travel technology company in Kuala Lumpur is looking for a Capacity Planner to support workforce management. The role involves forecasting contact center demand, managing staffing resources, and engaging with stakeholders to ensure customer service goals are met. Candidates should have strong analytical skills, experience in workforce planning, and be proficient in data analysis tools. This position offers opportunities for continuous improvement and professional development in a diverse and innovative environment.
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