WFM Scheduler — Call Center Forecasting & Staffing (Onsite)

A staffing service is seeking a Call Center Workforce Scheduler for their Quezon City office. The role is onsite and entails creating schedules, forecasting workloads, and maintaining service levels. Candidates must have at least 1 year of experience in a similar role within a BPO or call center setting. Proficiency in IEX scheduling software and capacity planning is essential. This position works on a graveyard shift.
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