WFM Specialist - Real-Time Forecasting & Capacity (Hybrid)

A leading travel tech company based in Spain is seeking a WFM Specialist for a temporary replacement in the Customer Experience Team. This role involves optimizing outsourced centers' performance, maintaining key performance indicators, and using data-driven insights to improve operations. Ideal candidates will have 1-2 years of experience in contact center workforce activities, good analytical skills, and proficiency in Microsoft Excel. Join us for a rewarding career opportunity with great benefits and a hybrid work model.
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