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Workforce Management Analyst

eClerx

Fayetteville, North Carolina, United States Full time June 14, 2026
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Opportunity Description

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce support, on-floor staffing coordination, and KPI monitoring to ensure service levels and operational goals are met in a dynamic 16×7 environment.

Key Responsibilities

  • Support on-floor staffing activity planning and real-time workforce management.
  • Perform real-time monitoring to ensure adherence to schedules and SLAs.
  • Manage agent breaks and real-time resource availability on the operations floor.
  • Monitor and help maintain key Workforce Management KPIs, including shrinkage and schedule adherence.
  • Coordinate and communicate effectively with Operations Managers and Team Leads.
  • Provide timely updates in internal systems and client tools.
  • Identify operational observations and ensure closed-loop communication with stakeholde...
    • Full time Business Operations Specialists

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    Opportunity Details

    Location Fayetteville, North Carolina
    Country United States
    Type Full time
    Category Business Operations Specialists
    Posted June 14, 2026
    Deadline July 24, 2026

    About eClerx

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    eClerx

    Fayetteville, United States

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