Workforce Management Analyst I

## Workforce Management Analyst IApplylocations: PHL-RE Shared Services-Manila: PHL-RE Shared Services-Iloilotime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 31, 2026 (10 days left to apply)job requisition id: R The Workforce Analyst I supports workforce planning and daily operational performance across voice, email, and chat channels. This role assists with forecasting demand, building and maintaining schedules, monitoring intraday performance, and preparing standard workforce reports to help meet service level objectives. The analyst uses workforce data and metrics to support staffing decisions and ensure alignment with business needs.In this role, the Workforce Analyst I works closely with senior analysts, Operations Leaders, and stakeholders to understand performance trends and respond to changing business conditions. The analyst participates in daily workforce discussions, adjusts schedules as needed, and contributes to continuous improvemen...