Workforce Management Specialist

PGS Worldwide is seeking a Workforce Management Specialist in Irving, TX for a one-year contract-to-hire role supporting a leading aerospace & defense company.

The Workforce Management Specialist will support the Human Resource Service Center by managing contact center scheduling, workforce allocation, real-time adherence, forecasting, reporting, and staffing recommendations. This role is ideal for someone with workforce management experience in a contact center environment who is strong with Excel, scheduling analytics, dashboards, KPI tracking, and high-volume schedule change requests.

Required Skills

• 3–5 years of workforce management or scheduling experience in a contact center environment.


• Proficiency with AWS Connect or a comparable cloud-based contact center platform.


• Advanced Microsoft Excel skills, including pivot tables, VLOOKUP/INDEX-MATCH, and macros.


• Strong analytical mindset w...