Workforce Planning and Performance Lead

• High-impact operational leadership role
• Hybrid working arrangements
• Play a key part in ensuring workforce strategy

Workforce Planning & Performance Lead
Melbourne | Permanent Full-Time

Join Compare Club in a high-impact workforce leadership role where you’ll drive forecasting, workforce planning, intraday operations and contact centre performance across a fast-paced, multi-channel environment.

This role sits within our Contact Centre Technology & Operations Centre of Excellence and partners closely with Sales Operations, Product, Data and Platform teams to optimise workforce performance, operational delivery and customer outcomes.

You’ll play a key role in ensuring workforce strategy, channel activity and operational performance remain aligned to demand, capacity and business priorities.

What You’ll Be Doing

• Lead workforce forecasting and scheduling strategy a...