Opportunity Description
Zendesk Administrator
Desplácese hacia abajo para encontrar una descripción detallada de este trabajo y lo que se espera de los candidatos. Envíe su solicitud haciendo clic en el botón Solicitar.
You will work closely with Marie and Karim, our Head of Operations Enablement and Ops Tool Manager, and join a team of around 20 people whose mission is to make operations scalable, efficient, and seamless for both internal teams and customers.
Responsibilities
Strengthen governance and administration of our Zendesk environment by improving access management, configuration standards, and operational best practices.
Optimize and scale Zendesk architecture across workflows, automations, triggers, ticket routing, SLAs, and multi-team processes to support continued growth.
Partner with cross-functional stakeholders across Customer Care, Onboarding, Operations Engineering, Product, and Tech to deliver scalable and efficient support solutions.
Help to deploy and im...
Desplácese hacia abajo para encontrar una descripción detallada de este trabajo y lo que se espera de los candidatos. Envíe su solicitud haciendo clic en el botón Solicitar.
You will work closely with Marie and Karim, our Head of Operations Enablement and Ops Tool Manager, and join a team of around 20 people whose mission is to make operations scalable, efficient, and seamless for both internal teams and customers.
Responsibilities
Strengthen governance and administration of our Zendesk environment by improving access management, configuration standards, and operational best practices.
Optimize and scale Zendesk architecture across workflows, automations, triggers, ticket routing, SLAs, and multi-team processes to support continued growth.
Partner with cross-functional stakeholders across Customer Care, Onboarding, Operations Engineering, Product, and Tech to deliver scalable and efficient support solutions.
Help to deploy and im...