Zoho CRM Specialist

Hire Resolves client is seeking a highly skilled and experienced Zoho CRM Specialist to join their growing team in Cape Town. This pivotal role will be responsible for the comprehensive administration, customization, and optimization of their Zoho CRM system and its integration with other Zoho applications and third‑party tools. The ideal candidate will be a proactive, detail‑oriented professional with a strong understanding of CRM best practices and a passion for leveraging technology to streamline business processes and enhance customer relationships, particularly within an AI‑driven environment.

Responsibilities

• Lead the configuration, daily management, and ongoing optimization of Zoho CRM to align with the client's business objectives, including sales pipelines, marketing campaigns, lead management, customer support, and project tracking.
• Monitor and troubleshoot system performance, addressing issues related to data consistency, us...