Join Dilawri as a Service Advisor

Advance your career as a Service Advisor with Mercedes-Benz Langley and Dilawri. Focus on delivering exceptional customer service and managing repair processes effectively.
In this key role, you will report to the Service Manager, ensuring customer satisfaction during every service experience. You will conduct vehicle inspections, handle documentation, and communicate clearly about service recommendations. This position is integral to the success of the service department within a large automotive group.
Key Responsibilities:
• Greet clients in a friendly and professional manner
• Gather information for accurate repair orders
• Explain services and repairs in understandable terms
• Oversee repair orders from start to finish
• Review customer feedback for continuous improvement
Requirements:
• Strong ability to handle customer concerns professionally
• Previous experience in automotive environments preferred
• Attention to detail and strong organizationa...