Junior L1 Genesys Support Engineer

We are looking for a Junior L1 Genesys Support Engineer  for Genesys Cloud-related projects to perform callflow minor updates, upgrades, changes, and timely resolve clients' issues, following PST time zone for work  for full-time  and full-remote  employment. 
This is a great opportunity for a real quick learner, customer-focused technical individual, patient and attentive to detail person, who is ready to work in a team, willing to develop support services, and learn Genesys technology.
This person will possess a demonstrable and successful background in understanding and managing clients’ inquiries, resolving reported issues by performing troubleshooting, and escalating everything else to the remaining tiers in the operating model.

Responsibilities:

• Receiving & processing requests per alerts & calls, within the defined SLA.
• Clarification ...