Junior Service Desk Technician

Description

Location: Washington, .
Clearance Requirement: . Citizenship with eligibility for High Public Trust

ActioNet is seeking a seeking a reliable and customer-focused Junior Service Desk Technician (Tier 1) to join our IT support team. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues. The ideal candidate will have 1–3 years of experience, strong communication skills, a basic understanding of IT systems, and a passion for problem-solving in a fast-paced environment.

Hourly Rate $20-$24

Key Responsibilities
• Serve as the initial point of contact for all IT support requests via phone, email, chat, or ticketing system
• Diagnose and resolve basic technical issues related to hardware, software, network connectivity, printers, and mobile devices
• Escalate complex or unresolved incidents to Tier 2 or app...