Opportunity Description
Key Responsibilities
- Oversee the day-to-day operations of the divisions
- Drive operational excellence, ensuring quality, accuracy and efficiency in all bookings
- Ensure that all services - transport, activities, accommodation, and guides - are confirmed, accurate, and delivered to standard
- Monitor daily operations and proactively identify risks and operational gaps
- Handle escalations from customers or consultants and resolve challenges with professionalism and urgency.
- Oversee supplier logistics, allocations, and last-minute changes
- Ensure costing accuracy, adherence to operational procedures, and deadline compliance
- Analyse operational breakdowns and implement corrective actions to prevent recurrence
- Oversee documentation: vouchers, travel packs, final itineraries
- Conduct quality checks on consultants work and ensure operational readiness
- Support in guest emergencies...
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