Opportunity Description
Job Responsibilities：
■Handle hotline calls, Customer Service Email, Website Leads Form, Salesforce System Operations, and other related data and order processing tasks.
处理客户服务热线电话、客户服务邮件、网站潜在客户表单、Salesforce系统操作以及相关数据和订单处理任务.■Handle inbound calls via the company's smart customer service system, providing B2B clients with consultation and issue resolution regarding testing, inspection, and certification (TIC) services.
通过公司智能客服系统处理入站电话，为B2B客户提供测试、检验和认证（TIC）服务的咨询和问题解决■Proficiently operate smart CS platform features including IVR navigation, intelligent call routing, and ticket workflow management to ensure efficient call handling.
熟练操作智能客服平台功能，包括IVR导航、智能呼叫路由和工单流程管理，以确保高效的呼叫处理■Leverage the knowledge base and recommended scripts within the smart CS system to quickly and accurately address FAQs regarding quotations, testing lead times, sample submission requirements, and certificate inquiries.
利用智能客服系统中的知识库和推荐脚本，快速、准确地解答关于报价、检测周期、样品提交要求和证...
Full Time
Information and Record Clerks