Key Account Manager – Mass Market Retail

Role purpose

The Key Account Manager is responsible for managing, growing, and deepening customer relationships across New Zealand MMR retail channels.

The role is accountable for end-to-end account management, channel development, commercial execution, and identifying new channel opportunities across a defined portfolio of consumer and home-related products, delivering revenue, gross margin, distribution growth, market share, and strong in-market execution.

Working closely with customers and internal teams, the role drives customer value, strengthens long-term partnerships, and supports the achievement of annual budget, forecast, and strategic goals.

Customer Account Management

• Manage and grow designated key retail accounts across New Zealand, with clear accountability for customer performance, relationship outcomes, and contract lifecycle retention.
• Develop and maintain strategic account plans aligned to commercial objectives...