Key Account Manager - Mass Market Retail

Role purpose:

The Key Account Manager is responsible for managing, growing, and deepening customer relationships across New Zealand MMR retail channels.

The role is accountable for end‑to‑end account management, channel development, commercial execution, and identifying new channel opportunities across a defined portfolio of consumer and home‑related products, delivering revenue, gross margin, distribution growth, market share, and strong in‑market execution.

Working closely with customers and internal teams, the role drives customer value, strengthens long‑term partnerships, and supports the achievement of annual budget, forecast, and strategic goals.

Customer account management

• Manage and grow designated key retail accounts across New Zealand, with clear accountability for customer performance, relationship outcomes, and contract lifecycle retention.
• Develop and maintain strategic account plans aligned to commercial ob...