Opportunity Description
Elevate customer relations as a Customer Experience Lead at Kick, located in Toronto. Bring your accounting skills to shape processes and enhance satisfaction for business owners.
Kick is redefining customer experience with this lead role focused on enhancing interactions for accountants and business owners. Candidates should possess 3-7+ years in SaaS Customer Success or CX Operations, utilizing their deep accounting knowledge to ensure successful onboarding and retention. Your contributions will directly impact product development and customer satisfaction.
Key Responsibilities:
• Streamline annual close processes alongside Operations and Engineering
• Collaborate with teams to create world-class customer experiences
• Design and implement repeatable customer journey processes
• Discover opportunities to enhance revenue through client relations
• Create and manage training resources for the team
Requirements:
• Strong accounting background, CPA preferred
Kick is redefining customer experience with this lead role focused on enhancing interactions for accountants and business owners. Candidates should possess 3-7+ years in SaaS Customer Success or CX Operations, utilizing their deep accounting knowledge to ensure successful onboarding and retention. Your contributions will directly impact product development and customer satisfaction.
Key Responsibilities:
• Streamline annual close processes alongside Operations and Engineering
• Collaborate with teams to create world-class customer experiences
• Design and implement repeatable customer journey processes
• Discover opportunities to enhance revenue through client relations
• Create and manage training resources for the team
Requirements:
• Strong accounting background, CPA preferred
Ready to Apply?
Submit your application for Kick Customer Experience Expert Wanted at KICK
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