Knowledge Analyst

Company Description

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Job Description

At a strategic level the Knowledge analyst will follow and adhere to the Customer Service Centre (CSC) Knowledge Management Process.

The Overall Role Includes

• Continually improving the Knowledge Management processes.
• Ensuring that Knowledge articles within the Knowledge Base(s) are reviewed for relevance and accuracy.
• Promoting the effective use of documentation and the Knowledge Base within the business.

Main Responsibilities

Day-to-Day Operation

The Knowledge Analyst will

• Manage and review the progression of Knowledge Articles in accordance with the CSC Knowledge Management processes.
• Develop, coordinate and promote the effective functioning of Knowledge Management activities across all of ICT’s support and development areas.
• Ens...