Opportunity Description
- Provide first-line system support to managers and employees to resolve timekeeping, scheduling and user access queries.
- Ensure accurate time and attendance records are maintained per employee.
- Maintain employee profiles and workforce data, including user account setup, updates, and deactivation.
- Troubleshoot and resolve device related queries, or log system support queries.
- Escalate complex system issues to the Kronos Specialist or UKG support centre.
- Generate and distribute reports to Line Managers for all exceptions noted (Unexcused Absences, Missed punches, Late in, Early out, etc) and follow up on outstanding exceptions.
- Conduct routine audits of time and attendance records and follow up on discrepancies with Line managers
- Generate the weekly Agency and Sessional extracts for payroll and related agency service providers for payroll processing.
- Resolve employee related & p...
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