L1 Applications Support Engineer at AirtelTigo

Job Summary

• The successful candidate will join our team as a Support Engineer for L1 Applications in the IT Department.

• (S)He will report to the Applications Supervisor and will be responsible for providing fast and useful first line technical assistance on all AirtelTigo applications and Service desk tools.

• L1 Applications Support Engineer will work closely with other support engineers and other members of the IT team to ensure that our applications are running smoothly.

Key Responsibilities

• You will be running Shift: 24X7 (Morning, Afternoon & Night shifts)

• Collect customer requests and data.

• Attend to customer phone calls.

• Respond to user emails and social media messages (WhatsApp)

• Primary responsibility for management of all tickets in IT help desk tool.

• Incident, service desk and Problem notification to users

• Conduct basic troubleshooting using questionnai...