L1 IT Support Engineer

Position Summary

We are looking for a motivated and customer-focused L1 IT Support Engineer fluent in Arabic to serve as the first point of contact for all IT-related issues. The candidate will be stationed on-site at the client location, providing direct support to Arabic-speaking end users, engaging with both IT teams and business stakeholders, ensuring timely resolution of incidents and service requests while delivering excellent customer service.

Key Responsibilities

End-User Support

• Act as the first point of contact for IT support in person, via phone, email, chat, and ticketing system in Arabic and English.
• Stationed on-site at the client location, providing face-to-face and remote assistance — engaging directly with both IT teams and business stakeholders.
• Log, cate...