L2 Network Support & Monitoring / Incident Management – Senior (Philippines)

As a Senior L2 Network Support & Monitoring / Incident Management professional, you will provide advanced network support and incident resolution for the client’s NOC, ensuring the reliability and performance of complex WAN environments. You will monitor routers, switches, firewalls, and links, diagnose problems, and work with cross‑functional teams to restore services quickly.

What You’ll Do and How You’ll Succeed

• Advanced monitoring & incident response: Continuously monitor the network, detect anomalies, and create tickets categorized by alert type and severity. Provide Level 2 support by diagnosing and fixing network issues, escalating unresolved problems to Level 3 as needed.
• Root ‑cause analysis & troubleshooting: Perform fault diagnosis and root‑cause analysis on network devices and connectivity issues. Implement remediation strategies and network changes across multi‑vendor, multi...