L2 Production Support

**RH**:Dacia González
**Position: L2 Production Support Engineer**
**Location**:Remote - Mexico
**Industry - Sector**:Financial Services - Banking
**What you'll do?
**
- L2 Production Support
**What you'll bring**:
- Experience as a L2 support engineer
- Good communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholders
- ITIL Process experience with Service Mgmt.
, Knowledge Mgmt.
,
- Incident Mgmt
- Hands-on experience in SQL (Pl/SQL)
- Capable to analyze joint's, Store Procedures and triggers
- Unix and Shell Scripting are mandatory.
- Capable to monitor processes and scripts errors
- Hands-on Read and Debug Code (Java or any OOP Language)
- Skilled in Debugging and Troubleshooting.
Ability to perform RCA
**Soft skills**:
Work Underpressure, Quality at work, Results Orien...