Opportunity Description
L2 Support Operations Specialist
Client: Drivemode
Location: Mt. View, CA (5 days onsite)
Duration: 6 - Months
Work Schedule
Onsite Role: 5 days onsite in Mountain View, CA
Office Hours: 10am - 7pm
This isn't a Help Desk / Desktop support type of role. I know it can seem that way.
This is more of a Product Support role, supporting product, mobile app. The Client has an app, a lot of tickets coming in are non-technical and more product focused, rather mobile app/ product app. He triages to right person/group.
- Managed and triaged incoming service requests and incident tickets using Jira, ensuring accurate severity classification and proper routing to engineering, DevOps, or operations teams.
- Supported SaaS and mobile application...
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