Lead Account Executive

What You'll do

Responsible for onboarding new participants and providing operational support to issuers, acquirers, processors, and network to network partners. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

What we’re looking for

• Provides support to acquirers, network to network partners, issuers, and processors, and conducts necessary research.
• Supports business development teams to expand acceptance, including the onboarding of new franchises.
• Supports participants through the semi-annual release process by managing and coordinating efforts.
• Analyses end-to-end transaction processing, and troubleshoots issues and acceptance complaints.
• Mentors team members, executes department initiatives, and leads the department to ensure overall success.
• Travels up to 10% of the time as required by the role.