Lead Application Support at Sanimax

Step into a pivotal role as Application Support Manager at Sanimax in Montréal, Québec, ensuring application stability and operational success for the company. Lead and develop a skilled team focused on continuous improvement.
In this full-time position, your leadership will directly impact the quality and availability of application support services. You will work at the intersection of business needs and IT operations, facilitating essential improvements and fostering effective vendor relationships. Your role will also include strategic oversight of daily support functions and incident management to optimize service delivery.
Key Responsibilities:
• Lead capacity planning and support resource optimization
• Own daily operations and manage critical incident escalation
• Track and report on support performance metrics
• Collaborate with stakeholders for application improvements
• Maintain documentation and facilitate knowledge sharing
Requirements:
• Track re...