Lead Appraisal Specialist in Auto Claims

Become a Lead Appraisal Specialist at Aviva Canada, guiding your team to prioritize customer satisfaction in a hybrid environment. Enhance skills and knowledge while delivering exceptional service.
This influential role focuses on leading appraisal teams, supporting both field and desk appraisers to ensure a consistent, high-quality customer experience. You will actively coach and develop team members while reviewing claims and providing guidance on escalation matters, remaining up-to-date with procedural changes.
Key Responsibilities:
• Drive a customer-focused culture in the appraisal team
• Advise team on anti-fraud initiatives and procedure updates
• Ensure accuracy in claims transactions and compliance with standards
• Manage team development through targeted action plans
• Facilitate ongoing audits and ride-alongs for improvement
Requirements:
• Extensive experience in auto claims and appraisal
• Strong leadership and coaching abilities
• Proficie...