Lead Concierge

Stratton Amenities, a provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Front Desk Supervisor to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating exemplary experiences. Key Responsibilities: Act as the face of the property and leading by example Facilitate communication between the property manager and the concierge team Exceed expectations by providing anticipatory service and smooth accommodations Address resident concerns and complaints promptly and professionally Conduct weekly meetings with ...