Lead Customer Success Manager - Southeast Asia (Singapore based)

Your role at Dynatrace

As a Lead Customer Success Manager (Lead CSM), you are the senior-most individual contributor responsible for driving value realisation, retention, and expansion readiness across Dynatrace’s most complex enterprise customers in Singapore, with selective exposure across Southeast Asia.

You operate as a trusted peer to Account Executives, executive customer stakeholders, and internal senior leaders. Your mandate is to proactively orchestrate outcomes – not react to issues – by aligning Dynatrace capabilities to customer business priorities, ensuring predictable renewals, strong consumption outcomes, and long-term executive trust. This role is designed for enterprise‑grade Customer Success leaders who combine commercial acumen, executive presence, and data‑driven decision‑making, and who thrive in high‑autonomy, outcome‑oriented environments.

Key Responsibilities

Customer Value & Outcomes

• Own and continuously e...