Lead, Data Governance & AI Readiness

**About the Role**

We are looking for a senior leader to own the Data Trust and Governance on Customer Support Data (CSD) team within Uber's Community Operations (CommOps) organization. This role is critical to ensuring that our **customer support data** remains reliable, consistent, trusted, and fit for purpose as we scale support operations, modernize the data platform, and expand AI-driven analytics, copilots, and agentic AI use cases.

Customer support data should not only be reporting-ready. It must be both analytics-ready for human decision-making and AI-ready for machine reasoning, summarization, recommendation, and workflow automation. This role will ensure customer support data is governed as one shared operational foundation with fit-for-purpose serving layers for different consumers.

The person in this role will establish and drive governance standards across data quality, observability, lineage, metadata, metric definitions, semantic clarity, ide...