Job Description – Customer & In-Process Quality Engineer

Position Summary

We are seeking an experienced Customer & In-Process Quality Engineer to drive quality excellence across customer-facing and manufacturing operations in an EMS/PCBA manufacturing environment. The role is responsible for reducing customer complaints and returns, improving in-process quality performance, strengthening quality systems, and ensuring compliance with customer and ISO requirements.

The ideal candidate should have strong experience in EMS and Aerospace industries, hands-on expertise in quality systems, problem-solving methodologies, process monitoring tools, and customer quality management.

Key Responsibilities

Customer Quality Management

• Drive reduction of customer complaints, customer returns, and RMA occurrences.
  
• Improve defect detection at FQA and create quality awareness across teams.
  
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