Lead Guest Experience Specialist - Armstrong

Elevate guest experiences as a Lead Guest Experience Specialist at Rocky Mountaineer, part of Armstrong Collective. This on-site, part-time role involves daily operational leadership and guest support.
Join our dedicated team ensuring smooth operations at our Stations and Guest Centres. You will provide leadership and guidance, assist the Guest Experience Managers, and support team members in overcoming challenges. This position mandates consistent availability from early July through mid-October, with a focus on delivering life-changing experiences for our guests.
Key Responsibilities:
• Oversee daily operations in Stations and Guest Centres
• Coordinate communication with internal teams and partners
• Manage guest issue resolution via CRM systems
• Train new team members for top-notch service
• Audit operations to ensure quality guest experiences
Requirements:
• Certificate in Tourism or related field preferred
• 1-2 years of supervisory experience desir...