Lead guest experiences. inspire excellence. create unforgettable moments.

Career Growth Hospitality Recruitment are looking for a Duty Manager

We are seeking an experienced and passionate hospitality professional to join a luxury hotel environment as a Duty Manager . This role is ideal for someone who thrives on guest interaction, service excellence, and leading teams to deliver memorable guest experiences. Key Responsibilities Ensure exceptional guest experiences throughout the hotel Handle guest concerns and implement effective service recovery solutions Build strong relationships with guests, travel agents, and VIP visitors Welcome and engage with returning guests and special arrivals Support the Front Office and Concierge teams when required Identify opportunities to enhance guest satisfaction across all departments Conduct regular quality and service checks throughout the property Assist in driving guest feedback, loyalty programmes, and hotel initiatives Support departmental training and development opportunities Work closely with operation...