Lead IT Support Specialist Fulfillment Center

**Job Description:**
**Job Summary:**

Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Handles escalated issues from the team and scheduling of work and provides support of manager tasks as needed.

**Job Responsibilities:**

+ Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Such as:
+ Utilizing tracking software to track and monitor the resolution of issues and/or open tickets.
+ Supporting area processes and interface requirements
+ Resetting equipment or applying solutions to quickly resolve problems
+ Resolves complex issues. Resolves escalated issues from less experienced support staff.
+ Identifies and documents fault patterns over a period of time and involve other enginee...