Lead Medical Assistant

Description:

Job Purpose

Manages a variety of office activities and operations. Manages office personnel, clinical staff, and patient experience.

Duties and Responsibilities

• Provide outstanding customer service to improve customer satisfaction and relationship.
• Stay up to date on policies and procedures.
• Must maintain stellar customer service skills at all times in all areas of the role.
• Maximizes office productivity through enforcement of company policies and procedures to office personnel and clinical staff.
• Researches and develops resources that create timely and efficient workflow.
• Establishes uniform correspondence practices and procedures.
• Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness.
• Train new personnel and maintain timely performance reviews.
• Maintain performance documentation of personnel...