Lead Membership Support Specialist

Overview


Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.
Job Summary

The Lead Membership Support Specialist provides high-level customer support to branches and serves as a primary point of escalation for complex membership issues, translating needs and system-related challenges to OSS, App Support, and other internal partners as needed. This role oversees digital webform processes to ensure timely, accurate, and consistent service delivery across the association. The Lead manages day-to-day omni-channel support operations, including email, chat, and outbound calling ...