Lead Product Owner - AI & Automation

About Us

At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles – effortless experiences, global consistency, personalisation, and relentless improvement – we ensure every customer's journey with Dyson is exceptional.

About The Role

As a Senior Product Leader, you will champion Dyson's AI and automation ambitions. In this role, you'll drive initiatives to digitise customer journeys, unlock seamless self‑service touchpoints, and leverage emerging tech to optimise both Operational (OX) and User Experience (UX). You are the catalyst transforming our Customer Service into a...