Lead Service Delivery Manager

Role:

Leadership & Delivery Management

• Lead and manage a cross-border team of Service Delivery Managers to execute all operational and contractual obligations for assigned customers.
• Define, plan, track, and manage project deliverables and service targets to ensure successful outcomes.
• Oversee multiple concurrent projects at a global scale.
• Align team to the company standards and promote compliance with the Service Delivery Code
• Balance multiple concurrent projects in a scaled agile, fast paced and international environment

Customer & Stakeholder Engagement

• Serve as the primary operational point of contact for customers at both strategic and operational levels.
• Manage customer expectations with confidence and maintain strong relationships with senior‑level stakeholders.

Service Quality & Process Improvement

• Monitor ...