Lead Service Designer

JPMorgan Chase & Co.

London, England, United Kingdom Full time June 17, 2026

Opportunity Description

Join our dynamic team of diverse professionals from top tech giants, blockchain innovators, and FinTech unicorns. We're looking for an experienced Service Designer to shape customer experiences across channels. Use your expertise in service design and systems thinking to lead key initiatives, collaborate with diverse teams, and enhance customer satisfaction. Your strategic insights and guidance will be crucial in delivering exceptional service experiences.

Job responsibilities

Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms

Develop clear future‑state service propositions, journeys, and concepts that deliver value to customers and the business

Partner with Product, Design, Engineering, Operations, Customer Support, Risk & Compliance, Legal, and Data to shape end‑to‑end service experiences across...

Full time Computer Occupations

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Location London, England

Country United Kingdom

Type Full time

Category Computer Occupations

Posted June 17, 2026

Deadline July 27, 2026

Lead Service Designer

Opportunity Description

Ready to Apply?

Opportunity Details

About JPMorgan Chase & Co.

JPMorgan Chase & Co.

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