Lead, Service Management

Job Description

To proactively direct the Service Lifecyle management of large and complex customer facing business IT services, comprising relevant business services, applications, systems, vendors, and dependencies, by leading teams across multiple portfolios and geographies. Provide strategic and operational holistic service insights, management information and recommendations, as input into CIO decisions and actively driving service improvement initiatives.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce or Information Technology

Preferred certification: ITIL 

Experience Required

Delivery Enablement

Technology

8-10 years

Experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practice



8-10 years

Have good k...