Lead Support Engineer (Google Cloud Platform) (Guadalajara)

We are looking for a Lead Support Engineer to join our team. In this role, you will leverage your expertise in Google Cloud Platform to provide exceptional support to our clients. You will diagnose and resolve issues while maintaining high customer satisfaction standards. If you're ready to take on a rewarding challenge, we encourage you to apply.

• Maintain response and resolution speed as per service level objectives
• Ensure high customer satisfaction scores while adhering to quality standards
• Utilize troubleshooting tools to identify root causes of issues and provide assessments
• Document classifications of problems and preventative measures for analysis
• File issue reports to customer engineers and suggest code-level resolutions
• Manage community tasks as required by the business
• Handle customer-specific architectural design requirements and provide solutions ...